Return and Refund Policy

Last updated: February 03, 2021

Thank you for shopping at Licen Razvoj.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PROAKTA GRUP DOOEL Skopje, St. Bulevard AVNOJ No. 8/1-19 SKOPJE, Macedonia.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Service from Us.

  • Service refers to the Website.

  • Website refers to Licen Razvoj, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You purchased the Services or on which a third party you have appointed, who is not the carrier, takes possession of the service delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

  • By phone number: +38970333346

We will reimburse You no later than 14 days from the day on which We receive the returned inqury. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Servicess to be eligible for a return, please make sure that:

  • The services were purchased in the last 14 days

The following Services cannot be returned:

  • The supply of Services made to Your specifications or clearly personalized.
  • The supply of Services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Services which are not suitable for return due to NDA Disclousure.

We reserve the right to refuse returns of any services that does not meet the above return conditions in our sole discretion.

Only regular priced Serives may be refunded. Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


If the Services were marked as a gift when purchased and then shipped as a couppon directly to you, You’ll receive a gift credit for the value of your return. Once the returned couppon is received, a gift certificate will be mailed to You.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:

  • By phone number: +38970333346

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